Vividwireless was one of Australia’s early providers of 4G-only mobile broadband (wireless home internet). They were initially linked with Unwired (a fixed wireless company) and later became part of the business expansion under Vividwireless. In December 2018, Optus announced that Vividwireless would cease operations in March 2019. With this announcement, many people started figuring out other companies to fulfill their needs, but they also confirmed that from April 2019, all wireless home internet services formerly provided by Vividwireless would be delivered by the Optus brand via the Optus 4G Plus network.
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What Eased vs What Changed
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What Remained The Same |
What Did Change |
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Existing plans remain active, which is the most obvious thing to happen during migration. |
After migration, the pricing structure of fixed-term plans changed to month-to-month plans. |
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Many customers didn’t require changing hardware, modems, or software for future services. |
Post-migration, some customers reported issues like dropouts, slower performance, and more, especially users who were using unlimited data plans. |
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The majority of billing methods remain the same. |
Some changes were made in payment methods; Optus required direct debit details through its MyAccount. |
Timeline Of Key Dates
2012: Optus acquires Vividwireless.
4 December 2018: Major announcement that Vividwireless will shut in March 2019; services will migrate to Optus in April.
March 2019: Vividwireless stops signing up new customers; billing up to this date continues.
April 2019: Services officially under the Optus brand; migration of users complete or in progress.
Frequently Asked Questions (FAQs)
Will My Internet Stop Working After Vividwireless Shuts Down?
No, your internet service will continue, but the service provider will be changed from Vividwireless to Optus.
Do I Have To Pay Extra When The Migration Happens?
No, customers are not required to pay anything directly for the migration process. However, in the future, you may see a rise in prices, and they can be indirectly linked to the migration process.
Can I Cancel Without Penalty?
Yes, the company provided the option of free cancellation during the migration process. It didn’t charge a penalty to customers who didn’t want to move to Optus.
Conclusion
The merger of two big internet service providers significantly affects users. In situations like these, many concerns are raised, such as what the new pricing would be, whether we need to pay any extra cost for switching to a new network, and more. In this article, we discussed the scenario of 2019 when Vividwireless migrated to Optus. We discussed this situation in detail and shared the necessary information with you. We hope that you like reading this post and will share it with others as well.
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